You may return most new, unopened items in their original condition within 30 days of delivery for a full refund or an exchange. All Sale Items are final sales. Note that the shipping fee is not refundable. We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). The customer is responsible for all shipping costs if the seller is not at fault.
We accept returns for exchange or refund 30 calendar days after delivery of the product. At our sole discretion after 30 calendar days, we will offer an exchange or store credit only. Items must be in “new, unaltered and unused condition”. Definition of new, unaltered and unused condition is:
- without showing signs of wear or damage in any way.
- within 15 calendar days of the delivery date (after 15 days no returns are allowed).
- must not be a special order or a custom order.
- unless noted that it cannot be returned or has a different return policy time period other than that 30 days noted in that item’s particular item description.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases, you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Email: [email protected]